Privacy Policy

1. Introduction

Bondwell ("we", "us", "our") is committed to protecting the personal data of people who contact us, attend our programmes, or use our website. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have in relation to it.

Our programmes — including the Bridging Conversations Workshop, the Shared Records & Coordination Session, and the Family Coordination Companion Programme — are purely educational and non-advisory. This policy covers all information provided to us in connection with enquiries, bookings, and sessions.

For questions about this policy, contact us at [email protected] or at our office: 4, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia.

2. Data We Collect

Personal Data Provided Directly

• Name and contact details — collected when you submit an enquiry form, email us, or call
• Phone number — if provided, used for scheduling and follow-up
• Details about your situation — only what you choose to share in correspondence or during a session

Data Collected Automatically

• Website usage data — pages visited, browser type, approximate location, via cookies and analytics tools (subject to your consent)
• Technical data — IP address, device type, session duration, for website security and performance

3. Legal Basis for Processing

We process your personal data on the following grounds under Malaysia's Personal Data Protection Act 2010 (PDPA 2010):

• Consent — when you submit an enquiry form or accept cookie preferences
• Contract — when processing is necessary to carry out a programme you have booked
• Legitimate interests — for website security, fraud prevention, and improving our educational content
• Legal obligation — where we are required to process data to comply with Malaysian law

4. How We Use Your Data

• Responding to enquiries and providing information about our programmes
• Scheduling and confirming session bookings
• Delivering sessions and follow-up check-ins (Companion Programme)
• Sending confirmation emails and practical session information
• Improving our website and session materials based on usage patterns
• Complying with legal obligations under Malaysian law

We do not use your personal data for unsolicited marketing. If we wish to send you information about future programmes, we will ask for your separate agreement first.

5. Data Sharing

We do not sell, trade, or share your personal data with third parties for commercial purposes. Data may be shared in the following limited circumstances:

• Service providers — hosting and email infrastructure providers, under confidentiality agreements
• Analytics tools — anonymised website usage data, subject to your cookie consent
• Legal requirements — where disclosure is required by Malaysian law or lawful authority

6. Data Retention

• Enquiry data — retained for 24 months from last contact, then securely deleted
• Booking and session records — retained for 3 years for administrative purposes
• Website analytics — retained in aggregated form; individual session data deleted after 14 months
• Financial records — retained for 7 years in accordance with Malaysian tax law requirements

7. Cookies

Our website uses cookies for essential functionality, analytics, and optional preferences. You can manage your cookie choices at any time via the cookie banner on our homepage or by visiting our Cookie Policy. Essential cookies cannot be disabled as they are required for the website to function correctly.

8. Data Protection Measures

• Website data transmitted using HTTPS (TLS encryption)
• Access to personal data restricted to team members who require it for their role
• Internal data stored on password-protected systems
• Paper records held in a locked cabinet at our office
• In the event of a data breach, affected individuals will be notified in accordance with PDPA 2010 requirements

9. Your Rights Under PDPA 2010

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to personal data we hold about you:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request that inaccurate or incomplete data be corrected
• Right to withdraw consent — withdraw consent at any time for processing based on consent
• Right to prevent processing for direct marketing — opt out of any marketing communications
• Right to complain — contact the Personal Data Protection Commissioner of Malaysia if you believe your rights have not been observed

To exercise any of these rights, email us at [email protected] with your name and a description of your request. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external websites — for example, links to registered professionals we refer families to. We are not responsible for the privacy practices of those external sites and encourage you to review their own privacy policies before sharing personal information with them.

11. Children's Privacy

Our programmes and website are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after such changes constitutes acceptance of the updated policy.

13. Contact Us

For any questions about this Privacy Policy or to exercise your data rights:

• Email: [email protected]
• Phone: +60 7 331 2649
• Address: 4, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia
• Office Hours: Monday to Friday, 9:00 am – 6:00 pm