Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms have the meanings set out below:

"Bondwell", "we", "us", "our" — refers to Bondwell, operating from 4, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia.
"Programme" / "Service" — any educational workshop, coordination session, or multi-session programme offered by Bondwell, including the Bridging Conversations Workshop, Shared Records & Coordination Session, and Family Coordination Companion Programme.
"User" / "you" — any individual who accesses our website, makes an enquiry, or books a programme.
"Session" — a single scheduled appointment forming part of a programme.
"Content" — all materials, templates, guides, checklists, and written resources provided by Bondwell as part of a programme.
"Agreement" — these Terms & Conditions, together with any booking confirmation.

2. Acceptance of Terms

By submitting an enquiry, booking a programme, attending a session, or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or book a programme.

Our programmes are intended for adults aged 18 and above. By booking, you confirm that you are at least 18 years of age and have the legal capacity to enter into this Agreement.

3. Nature of Our Services

Bondwell provides general educational workshops and coordination sessions for families dealing with periods of transition. All content delivered is educational in nature.

Important: Nothing delivered in any Bondwell session constitutes legal advice, financial advice, psychological counselling, medical guidance, or any other form of regulated professional advice. Bondwell facilitators are not registered lawyers, financial planners, counsellors, therapists, or healthcare professionals. Participants are responsible for seeking appropriate registered professionals for any formal personal matters.

Our programmes are available in Johor, Malaysia. Enquiries from elsewhere in Malaysia are welcome, but sessions are held at our Johor Bahru office unless otherwise confirmed in writing.

4. Booking and Confirmation

A booking is confirmed upon receipt of full payment and written confirmation from Bondwell. A booking confirmation will be sent to the email address provided at the time of booking.

Bondwell reserves the right to decline a booking at its discretion, including where the enquiry falls outside our scope or where attendance by a particular participant would be inappropriate given the nature of our programmes.

5. Payment Terms

All prices are stated in Malaysian Ringgit (RM) and are inclusive of all materials specified in the programme description. Payment is due in full before the first session begins. We accept bank transfer. Payment details will be provided in the booking confirmation.

Cancellation and Rescheduling

Cancellations made more than 7 calendar days before the first session: full refund minus a RM 50 administrative fee.
Cancellations made 3 to 7 calendar days before the first session: 50% refund.
Cancellations made fewer than 3 calendar days before the first session: no refund.
Rescheduling requests (where available) must be made at least 48 hours before the session and are subject to availability.

Where Bondwell cancels a session for reasons within our control, a full refund will be provided or an alternative date offered at your choice.

6. Programme Delivery

Sessions take place at our office at 4, Jalan Wong Ah Fook, 80000 Johor Bahru, unless otherwise confirmed in writing.
Facilitators will conduct sessions in accordance with our written facilitation framework.
Bondwell may substitute a facilitator for any session without prior notice, provided the replacement is a trained Bondwell team member.
Session timings are approximate; actual duration may vary slightly based on the needs of participants.
All written materials provided during sessions remain the property of participants once distributed.

7. User Responsibilities

Participants agree to:

Arrive on time for scheduled sessions; significant lateness may result in a shortened session at the facilitator's discretion
Engage respectfully with all other participants and with Bondwell staff
Not record any session (audio, video, or otherwise) without explicit written permission from Bondwell
Not disclose personal information shared by other participants to third parties outside the session
Not request or expect Bondwell facilitators to provide personal legal, financial, medical, or psychological advice

Bondwell reserves the right to ask a participant to leave a session if their conduct is disruptive or disrespectful to other attendees. No refund will be issued in such circumstances.

8. Intellectual Property

All session materials — including templates, checklists, guides, and frameworks — are the intellectual property of Bondwell. Once distributed to participants as part of a programme, materials may be used freely by those participants for personal family use. They may not be reproduced, distributed, or used commercially without prior written consent from Bondwell.

9. Disclaimers

Our programmes are provided for general educational purposes only. Bondwell makes no representations about outcomes for any individual family. Results — including improvements in communication or document organisation — will vary depending on each family's circumstances, effort, and other factors outside our control.

Website content is provided for informational purposes and does not constitute advice of any kind.

10. Limitation of Liability

To the extent permitted by Malaysian law, Bondwell's total liability to any participant in connection with a programme shall not exceed the amount paid by that participant for the specific programme giving rise to the claim.

Bondwell shall not be liable for any indirect, consequential, or special loss arising from attendance at our programmes or use of our website, including but not limited to loss arising from reliance on session content as professional advice.

11. Indemnification

You agree to indemnify and hold Bondwell harmless from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms & Conditions or your conduct during a programme.

12. Termination

Either party may terminate a booking in accordance with the cancellation terms set out in Section 5. Bondwell may terminate access to our website or decline future bookings from a participant whose conduct is inconsistent with these Terms.

Sections 7, 8, 9, 10, and 11 survive termination of this Agreement.

13. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from these Terms or from participation in a programme shall first be addressed through informal discussion between the parties. If no resolution is reached within 30 days, the matter shall be referred to mediation under the Mediation Act 2012 (Malaysia) before any legal proceedings are commenced.

The courts of Malaysia shall have exclusive jurisdiction over any dispute not resolved through mediation.

14. General Provisions

Entire Agreement: These Terms & Conditions, together with any booking confirmation, constitute the entire agreement between the parties.
Severability: If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force.
Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
Assignment: You may not assign your booking to another person without Bondwell's written consent.
Notices: Formal notices should be sent to [email protected] or to our registered address.

15. Changes to These Terms

Bondwell may update these Terms & Conditions from time to time. Material changes will be communicated via our website. Continued use of the website or booking of programmes after updated Terms are published constitutes acceptance of those changes. The version in force at the time of a booking governs that booking.

16. Contact

Email: [email protected]
Phone: +60 7 331 2649
Address: 4, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia